Refund and Returns Policy
Any purchase may be returned for any reason. While Icy Minded offers free shipping on purchases, all return costs are buyer’s responsibility.
- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn, unwashed and in new condition or risk a refund rejection.
- Merchandise must have all original tags attached.
- Customers may begin the return process by contacting us, stating the reason for return and to receive return instructions.
- All returns must contain your order number and identifying information to expedite the return process.
- We do not offer exchanges. You may purchase a replacement item while we process your refund.
- We do not provide shipping labels for returns.
- We do not accept responsibility for lost or stolen returns. We suggest using shipping that includes a tracking number to verify our receipt.
- Refunds will be processed within approximately 5 to 7 business days after we receive your return.
- Refunds are credited to the source of payment and may take 2-3 business days for processing.
- Import duties/taxes and customs fees are non-refundable.